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Multiple - Vendor Technical
To help you manage and meet the supply and demand challenges for specialist IT skill, in today's IT environment, Primalcom provide our Multiple-Vendor Technical Expertise service support. Maintaining in-house expertise across all technologies and applications is increasingly difficult and expensive. You can take advantage of Primalcom's expertise for discrete, short terms, per incident engagements that complement your resources. Whether you need highly specialized skills to address and infrequent issue or additional expertise when your resources are fully allocated, Primalcom can provide technical expertise on demand to meet your requirements.
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Reactive Multivendor Services
- Proactive Multivendor Services
Reactive Multivendor Services
You will only have to contact Primalcom for virtually all your IT issues regardless of which vendor's equipment may be involved, a single access protocol to your datacenter, and uniform IT service levels environment-wide.
A team of Primalcom technical services experts works closely with you to analyze your IT environment and maximize your IT infrastructure availability. Your IT environment is thoroughly assessed for supportability. Configuration details and a topology map are recorded and used to assist in fault isolation, daily operation, and planning for future growth. In addition, your Primalcom team helps you with firmware upgrade planning and implementation, as well as change management planning. Remote monitoring and configuration tracking using secure, real-time tools.
Proactive Multivendor Services
Primalcom's proactive support services encompass the full spectrum of IT processes and domains - including storage, SANs, data management, networking, systems administration, configuration management, datacenters, and SAP environments. Spanning the complete IT lifecycle, all these services are aligned with IT Infrastructure Library (ITIL) best practices and standards. Primalcom Proactive Multivendor Services enables you to:
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Boost business productivity through increased IT availability
- Free your IT staff to focus on core business issues
- Reduce risk and improve efficiency by proactively managing changes across your IT environment
- Improve IT stability with firmware upgrade planning and implementation assistance
- Prevent problems through direct access to IT expertise and hands-on assistance
- Resolve problems rapidly through single-source event-management and
escalation support
- Ease the need to recruit and train IT experts
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